Privacy Policy

Fuglesangs AS is the data controller for the processing of personal data as described in this privacy policy. In this privacy policy, we explain what types of personal data we store and how we process them. This privacy policy applies to: https://www.fuglesangs.no/nb/

Personal Data We Collect and Process

We process the following categories of personal data:

  • Basic Information: Name, date of birth
  • Contact Information: Address, phone number, email address
  • Account and Profile Information: Settings, preferences
  • Payment Information: Transaction information, payment method
  • Customer History and Engagement: Order and delivery information, shopping cart movements, discount codes, loyalty program information, active products and agreements, as well as products and services you have had previously, how much and how often they are used, status of products/services
  • Customer Activity: Reading and action history from apps, websites, or electronic communications we send out, as well as technical information about the devices you use.

The personal data is collected directly from you through information you provide to us in connection with your use of our services and products. When we gather personal data from other sources, we obtain personal data from the following sources:

  • Address cleansing
  • Credit rating
  • Directory services

How We Use Personal Data

Service Delivery/Contractual Obligation

We use your personal data to fulfil our agreements with you, i.e., when you have ordered a product or service from us. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfil an agreement with you.

Customer Relationship Management

We use your personal data to manage our customer relationship with you. This can include customer service, complaint handling, and error correction regarding your customer relationship. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill an agreement with you.

Analysis, Business Development, and Service Improvement

We continually work to develop and improve our services and products. Much of this work involves analysing various forms of personal data, such as customer activity, customer history, and account and profile information. The legal basis for processing personal data for this purpose is our legitimate interest.

Customized User Experience

We tailor the user experience and communication to your customer relationship, and we use personal data for this purpose. The legal basis for processing personal data for this purpose is our legitimate interest.

Sales and Marketing

We use personal data in connection with the sales and marketing of our products and services, for example, when you receive emails from us. The legal basis for processing personal data for this purpose is our legitimate interest. You have the option to opt-out of parts of this processing, such as opting out of receiving emails from us. Additionally, we may ask for your consent to use your personal data for profiling, where we deduce interests and needs based on your personal data. The purpose of profiling is to make our marketing more relevant.

System Monitoring, Error Correction, etc.

We monitor our systems for errors and issues. Some of these processes involve storing and processing personal data. The legal basis for processing personal data for this purpose is our legitimate interest.

Security, Detection of Fraud and Criminal Activities

We process personal data in our work to protect our users and ourselves from fraud, misuse, and criminal activities. The legal basis for processing personal data for this purpose is our legitimate interest.

Compliance with Legal Obligations

In certain cases, we are required to process personal data due to other legal obligations. One example is information related to sales, which we are required to keep and record according to accounting laws. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfil a legal obligation that applies to us.

Your Rights

If you wish to exercise any of your rights, please contact us at aar@fuglesangs.no

Right to Access Your Data

You can request a copy of all the data we process about you. Contact us via the above email address to exercise your right to access.

Right to Correct Personal Data

You have the right to request that we correct or supplement information that is incorrect or misleading.

Right to Erasure of Personal Data

You have the right to have your personal data erased without undue delay. You can therefore ask us to delete your personal data at any time. However, note that information we are required to retain for other legal obligations (such as accounting laws) will not be deleted.

Restriction of Processing of Personal Data

In some situations, you may also ask us to restrict the processing of your data. You can do this by managing consents or reservations in our systems.

Objection to Processing of Personal Data

If we process your data based on our tasks or a balancing of interests, you have the right to object to our processing of your data. You can do this by managing consents or reservations in our systems.

Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format. Contact us via the above email address to obtain your personal data.

You Can Complain About Our Processing of Personal Data

We hope you will let us know if you believe we are not complying with the rules in the Personal Data Protection Act. Please first contact us through the communication channel you have already established with us. You can also file a complaint about our processing of personal data with the Norwegian Data Protection Authority.